Last updated: October 18, 2025
Welcome to NEVE ELLA LTD ("we", "our", "us"). We want you to be completely satisfied with your purchase.
This Returns and Refund Policy explains how returns, exchanges, and refunds are handled when you shop with us via https://www.mknst.shop.
NEVE ELLA LTD is a US-based online retailer offering premium products to customers across the globe, including the EU, MENA, and Asia.
Contact Information:
We accept returns within 30 days of delivery under the following conditions:
Once your return is received and inspected, you will receive an email confirmation regarding the approval or rejection of your refund.
Approved refunds are processed within 7 days of receiving the returned item(s).
Refunds are issued to the original payment method (e.g., Stripe, Shopify Payments).
Please note:
We currently do not offer direct exchanges.
If you wish to replace an item, please return the original product for a refund and place a new order.
Certain products are not eligible for return or refund, including but not limited to:
If you receive a damaged or defective product, please contact contact@mknst.shop within 7 days of delivery with photos of the item and packaging. We will arrange for a replacement or full refund at no additional cost.
Orders may be cancelled within 12 hours of purchase unless they have already been processed or shipped.
To cancel your order, contact contact@mknst.shop immediately.
This policy is governed by the laws of United States of America, and should be read in conjunction with our:
We may update this policy from time to time to reflect changes in our business operations or applicable laws.
Any updates will be posted on this page with a revised “Last updated” date.